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Legal Terms That Govern Your Account

These terms set out how your kingdom99 account works, what data we hold, how you can request changes, and what applies when you deposit via DANA, OVO, or GoPay.

Account RulesData & PrivacyDANA, OVO, GoPayIndonesia CoverageContact Rights
kingdom99 Legal Terms That Govern Your Account
HOW WE PROTECT YOU

Data Handling, Security and Your Account

Your account security and the integrity of your data sit at the centre of how we operate. We apply encryption to stored account credentials and wallet identifiers so that payment details from DANA, OVO, or GoPay are never held in plain text. You can request a full copy of the data we hold on you, ask us to correct inaccuracies, or request removal of your data when retention is no longer legally required.

Encrypted Account Data

Your login credentials and linked wallet identifiers — DANA, OVO, GoPay — are stored with encryption. We do not expose raw payment details at any point in the transaction chain.

Cookie Policy

We use session cookies to keep you logged in across mobile and browser. Analytics cookies are opt-in only and do not store personally identifiable payment information.

Data Retention Rules

We keep your account records only as long as local law requires. Once that period ends and your account is closed, active personal data is removed from our systems.

Request Your Data

You have the right to ask what we hold, correct it, or request deletion. Submit a request through live chat or email and we will respond within the regulatory timeframe.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about your rights, want to request your data, or need clarification on how a specific term applies to your account, our support team handles legal and policy queries directly. You can reach us through live chat inside your account, by email, or through our help centre. We respond to data-related requests within the timeframe required under applicable local regulations.

Live Chat Open your account, tap the chat icon, and connect directly with our team for policy or account questions during available support hours.
Email Support Send your data request or legal query to our support email. Include your registered account name so we can locate your file quickly.
Help Centre Our help centre has dedicated sections covering account rules, data rights, and wallet policy for DANA, OVO, and GoPay transactions.

Frequently Asked Legal Questions

These answers cover the questions we hear most often about account rights, data handling, and policy terms. If yours is not here, contact our support team directly.

We share wallet identifiers only with the payment processor needed to complete your transaction. No marketing or data-broker third parties receive your wallet details under any circumstance.

Send a data request through live chat or our support email, including your registered account name. We will confirm receipt and deliver your data within the timeframe required by applicable local regulations.

Yes. Once your account is closed and any legally required retention period has passed, we remove your active personal data from our records. Contact support to start that process.

These terms apply to all registered accounts. Whether your account is accessible from your region depends on local law. We recommend confirming that online gaming is permitted where you are before you open an account.

Inactive accounts are subject to our data retention schedule, which follows local regulatory requirements. Once the required period ends, personal data linked to the account is removed from active storage.

We notify registered account holders of material policy changes through your account's notification channel before the new terms take effect. You can also check this page for the current version at any time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.