Reference

How kingdom99 Handles Your Personal Information

Your account data — from login details to wallet activity through DANA, OVO, or GoPay — is handled with clear rules on what we collect, why we collect it, and who can access it.

Account Data ProtectionWallet Transaction PrivacyYour Rights to Access & DeleteCookie & Device Controls
kingdom99 How kingdom99 Handles Your Personal Information
CONTACT OUR TEAM

Reach Us About Your Privacy

Live Chat Support Open the chat widget from any page on kingdom99 and ask our team to raise a data access or deletion request. We respond during active support hours.
Email Data Requests Send your request to our support address with your registered account email. We process data-related queries separately from general account help for faster handling.
Account Wallet Queries If your query relates to transaction data tied to DANA, OVO, or GoPay, include the wallet reference so our team can locate the correct records quickly.
DATA HANDLING DETAIL

How We Protect and Manage Your Data

Account Security & Encryption

Login credentials and session tokens are encrypted in transit and at rest. We use OTP verification steps on sensitive account changes so access stays with you.

Cookie and Device Controls

We use session cookies and device identifiers to keep your account active across mobile and desktop. You can review cookie settings in your browser at any time.

Data Retention Rules

We keep your account records for as long as your account is active and for the period required by applicable law after closure. You can request a retention summary via support.

Your Rights to Your Data

You have the right to request access to your data, ask for corrections, or request deletion where local law allows. Submit requests through live chat or our support email.

Common Questions About Your Privacy

We collect your name, contact details, device information, and the wallet details you use — such as your DANA, OVO, or GoPay account — to verify identity and process transactions.

We share data only with operational partners needed to run your account — payment processors and identity verification services. We do not sell your personal data to any third party.

Contact our support team via live chat or email with your registered account details. We will locate your records and respond within the timeframe required by applicable local law.

Yes. Submit a deletion request through our support channels. We will process it in line with local law, noting that some records may need to be kept for a legally required period.

Payment data is encrypted in transit. We store only the references needed to process transactions and do not retain full wallet credentials on our servers after a session ends.

Access depends on local law and eligible regions. If our service is not available where you are, your stored data is handled under the same retention and deletion rules that apply globally.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.